PRIVACY STATEMENT

Last Updated: October 29, 2026

This Privacy Statement describes how Horizon Print Group LLC (“Company”, “we”, “us”, or “our”) collects, uses, protects, and discloses your personal information when you visit, interact with, or make a purchase from https://horizonprintgroup.com/ (the “Site”). By accessing or using our Site and Services, you acknowledge that you have read and understood the practices described in this Privacy Statement.

1. INFORMATION WE COLLECT

When you visit the Site or place an order, we collect certain categories of information to provide and improve our products and services.

A. Information You Provide Directly to Us

  • Order and Billing Information: When you purchase products from us, we collect your full name, billing address, shipping address, email address, and telephone number.
  • Payment Information: We collect payment details necessary to process your transaction (such as credit/debit card numbers or digital wallet details). All payment transactions are encrypted and processed securely through third-party PCI-DSS compliant payment processors; we do not store your raw credit card numbers on our servers.
  • Account Information: If you create an account on our Site, we collect your username, encrypted password, and order history.
  • Custom Design & Upload Submissions: If you submit custom artwork, graphics, or text for printing, we collect and store those digital files to produce and fulfill your order.
  • Customer Support Communications: When you contact us via email or phone, we collect the contents of your message and any attachments you provide so we can resolve your inquiry.

B. Information Collected Automatically (Device Information)

When you browse our Site, we automatically collect certain technical data about your device and browsing behavior, including:

  • Log and Device Data: Your IP address, web browser type and version, operating system, time zone setting, and referring/exit pages.
  • Usage Data: Information about how you interact with the Site, such as the individual product pages you view, search terms that referred you to the Site, and cart activity.
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and local storage tags to maintain your shopping cart session and analyze site traffic.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect for the following business and commercial purposes:

  1. Order Fulfillment & Delivery: To process your payments, manufacture and print your items, arrange shipping via the United States Postal Service (USPS), and provide you with invoices, order confirmations, and tracking updates.
  2. Customer Support: To communicate with you regarding your order status, respond to your questions, and process return, exchange, or refund requests.
  3. Fraud Prevention & Security: To screen orders for potential risk, unauthorized transactions, or fraudulent activity, and to protect the integrity of our Site.
  4. Site Optimization & Analytics: To monitor and analyze usage trends, diagnose technical issues, and improve our website layout, product offerings, and customer experience.
  5. Marketing Communications (With Consent): Where permitted by law or upon your explicit opt-in, to send you updates about new products, special offers, or store announcements. You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any promotional email.

3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We do not sell, rent, or trade your personal information to third parties for monetary consideration. We only share your personal information with trusted third parties in the following limited circumstances:

  • Production & Fulfillment Partners: Necessary order details (such as shipping address and product specifications) are shared with our production facilities to print, package, and prepare your order.
  • Shipping Carriers: Your name, shipping address, email, and phone number are shared with the United States Postal Service (USPS) and international customs authorities (for worldwide orders) to deliver your package and provide tracking notifications.
  • Payment Processors: Transaction data is securely transmitted to our payment gateway providers to authorize and complete your payment and verify fraud protection.
  • IT & Hosting Service Providers: Cloud hosting, content delivery networks (CDNs), and e-commerce platform tools that support the operation and security of our website.
  • Legal Compliance & Protection: We may disclose your information if required to do so by law, subpoena, search warrant, or court order, or to protect the legal rights, property, or safety of Horizon Print Group LLC, our customers, or others.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to operate our online store efficiently.

Cookie CategoryPurpose
Strictly Necessary CookiesEssential for the Site to function properly, including remembering items in your shopping cart, processing checkout, and maintaining account security.
Performance & Analytics CookiesHelp us understand how visitors interact with our Site by collecting anonymous statistical data on page views, load times, and navigation paths.
Functional CookiesAllow the Site to remember choices you make (such as your preferred currency, language, or region) to provide a more personalized experience.

Managing Cookies: Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline or delete cookies if you prefer. Please note that disabling strictly necessary cookies may prevent you from adding items to your cart or completing checkout on our Site.

5. DATA SECURITY

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS Encryption: Our entire website (https://horizonprintgroup.com/) is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption technology to ensure data transmitted between your browser and our servers remains private.
  • Access Controls: Access to personal customer data is strictly limited to authorized personnel and service providers who need the information to perform order fulfillment and customer support duties.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this Privacy Statement, including providing customer support, resolving disputes, and complying with United States federal and state tax, accounting, and legal obligations, unless and until you ask us to delete this information (subject to legal retention requirements).

7. YOUR PRIVACY RIGHTS

Depending on your location, including residents of certain U.S. states (such as California, Virginia, Colorado, and Connecticut) as well as residents of the European Economic Area (EEA), the United Kingdom (UK), and Canada, you may have specific rights regarding your personal information:

  • Right to Access / Know: You have the right to request a copy of the personal information we hold about you and details on how we process it.
  • Right to Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete personal information we maintain about you.
  • Right to Deletion (Erasure): You have the right to request that we delete your personal information from our systems, subject to certain exceptions required by law (such as maintaining transaction records for tax compliance or completing an active order).
  • Right to Opt-Out: You have the right to opt out of marketing communications and targeted advertising at any time.
  • Non-Discrimination: We will not discriminate against you in pricing or service quality for exercising any of your privacy rights.

To exercise any of these rights, please contact us at [email protected] with your request. To protect your privacy and security, we may take reasonable steps to verify your identity (such as confirming the email address associated with your order) before fulfilling your request.

8. INTERNATIONAL DATA TRANSFERS

Horizon Print Group LLC is headquartered in the United States. If you are accessing our Site or placing an order from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where our servers and central database operate. By using our Site and Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Statement.

9. CHILDREN’S PRIVACY

Our Site and Services are intended for general audiences and are not directed at children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

10. DO NOT TRACK SIGNALS

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” (DNT) browser signals, we do not alter our Site’s data collection and usage practices when we detect such a signal from your browser.

11. CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement from time to time in order to reflect changes to our data practices, operational requirements, or legal and regulatory obligations. Any changes will be posted on this page with an updated “Last Updated” date at the top. We encourage you to review this Privacy Statement periodically to stay informed about how we protect your information.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Statement or how your personal data is handled, please contact us at: